Joel Krausz on LinkedIn: Introducing the latest feature in the Empeon product suite: welcome to… (2024)

I spoke to someone today who said "We do not need a chatbot at this stage we prefer to speak in person to our clients." I can identify with that sentiment. It's always better to talk to someone.Or is it?Maybe we should ask ourselves what our clients want? Do they want to speak in person? Do they want to make a telephone call - at a cost of both money and time, or simply get an answer via the website? Some do, some don't. What's the point of having a website if the company doesn't want to make it easier and more convenient for their clients? What if the client is working at 3am because he can't sleep and the company's help desk only opens at 9am? What does the client do then? Does the company prefer to inconvenience the client because they want the convenience of talking to their clients?We know what happens. The client eventually moves away.

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Small habitual changes can make a huge impact on your workflow. Don’t believe us? Then consider how you respond to chat messages when employees ask you how to perform a procedure. Do you type out the instructions in a chat message? 💬 Or do you take this time-saving approach? ⏰ #habits #knowledgebase #documentation

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🚀 It's time for a new episode of our "𝗦𝗻𝗲𝗮𝗸 𝗽𝗲𝗲𝗸" series!This one is dedicated to a sensitive topic: #notificationsMany of us receive a lot of them, and no longer know how to manage them effectively. The notifications center has been completely redesigned to provide an optimized user experience. Here's an overview of the new features that will simplify your daily life with eXo!🔹 Notifications are categorized by types, so you can see at a glance what you've missed: discussions, articles, tasks, chat, etc.🔹 A red bubble helps you to identify the category and the number of unread notifications🔹 Quick actions are available for each notification🔹 The ability to swipe to easily manage your notifications on mobile🔹 You can mute all notifications from a space🔹 The ability to watch activities that interest you, and be notified as soon as a colleague comments on it. To find out more, read our article below 👇Go to eXo Platform trial version to try out all the new features of the notifications center: https://lnkd.in/eQcR4Ufz#productivity #digitalworkplace #mobility #userexperience #cross_platform

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Top 5 reasons to choose Click4Assistance!Finding a live chat service that provides you with all the support and features you require can be challenging, even at Christmas time. Organisations that fail to do their homework wind up with costly solutions, clumsily stitched together:

🤔 Got a burning question or just looking for a friendly chat? We've got you covered! 💬 Head over to our website and click the link to connect with us.Of course, we're also just a phone call away if that's more your style! 📞 Whether it's about our products, services, or just a random curiosity, we're here to chat and assist! 🌐 Let's turn those question marks into conversation starters! https://zurl.co/opAL #GifProduct #ChatWithUs #CustomerSupport #AlwaysHereForYou

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Go a question that you need a quick answer to? 🤔Give our chatbot a try! If it can't give you the information you're looking for, you'll be connected to a direct chat with one of our advisers 👇https://bit.ly/NCS_Webchat

Need product support? 💻🤔 https://lnkd.in/e7s3rx9EDiscover the ultimate convenience in customer service with our live chat feature, directly on our website. Say goodbye to waiting times and hello to instant support! 💬Don't just take our word for it! Why people love our live chat:🗣Instant answers:Get immediate responses to your queries, making your experience smoother and more enjoyable.✅Personalised assistance:Our dedicated team offers tailored advice, helping you make the perfect choice every time.🧭Easy navigation:Struggling to find what you're looking for? Our live chat can guide you through our site, directly to what you need.⚡Feedback in a flash:Share your thoughts and suggestions with us in real-time. Your input helps us serve you better!See you online very soon 💻#LiveChat #CustomerService #MakeEveryDayBetter

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Live chat is like having your very own genie, a magical live agent who appears out of thin air to grant your wishes or resolution in real time 🧞♀️Let's explore 4 game-changing questions you absolutely must ask yourself to find out if live chat support makes sense for your business ➡️ http://ms.spr.ly/60429z9rK #livechat #customersupport #unifiedcxm

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Live chat is like having your very own genie, a magical live agent who appears out of thin air to grant your wishes or resolution in real time 🧞♀️Let's explore 4 game-changing questions you absolutely must ask yourself to find out if live chat support makes sense for your business ➡️ http://ms.spr.ly/60429z9rK #livechat #customersupport #unifiedcxm

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🚀 Proud to Share: My Journey as a Front-end Developer on "WYD Chat" 🌐👋 Hey LinkedIn family! I'm excited to share a little more about my recent journey on the amazing project "WYD Chat"! 🚀💼 My Role: As a front-end developer, I had the privilege of being a part of a fantastic team that brought "WYD Chat" to life. My responsibility was building a user-friendly front-end solutions.🛠️ Tech Stack: We utilized a powerful tech stack to make this project come to life:- Frontend: We harnessed the power of React, allowing us to create a responsive and engaging user interface. Tailwind CSS is used for styling.- Backend: Node.js and Express.js paved the way for a highly scalable server, ensuring smooth communication between clients.- Database: MongoDB was our choice for data storage, providing reliability and flexibility.- Real-Time Features: For real-time chat updates, we implemented WebSockets.- Authentication: User data security was a top priority, so we incorporated authentication methods.- Upcoming Features: Voice and audio calls are next on the horizon, enhancing the communication experience.🌟 The Vision: "WYD Chat" is more than just a chat application; it's a testament to our commitment to delivering quality technology solutions. We aim to provide an exceptional communication experience for both personal and professional use. My teammate Pablo Maffioli, a talented Full-stack developer, and I are proud to showcase our capabilities through the development of this project. Our collaborative effort reflects our commitment to excellence and our ability to deliver results.🔗 Try It Out: If you're curious and want to experience "WYD Chat" firsthand, you can access it here: https://lnkd.in/dHNMpwrs.🔗 Personal Github account: https://lnkd.in/diVKehJ4 #FullStackDeveloper #WYDChat #WebDevelopment #TechInnovation #React #NodeJS #MongoDB #RealTimeChat

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